About Us

Quality Care Service


New Concept Care & Nursing was established in October 1992 to provide a quality care service for people in their own homes.

Over the years we have spread geographically and with the types of support we provide. Whatever your support needs are, we will be able to help, or head you in the right direction. Working with Health and Social Service professionals across the East Riding, North Yorkshire, York, Hull and North Lincolnshire, we can tailor the right support for you when you need it most – from general help at difficult times of the day; to end of life support for the whole family; complete care for people who have had a life changing accident or have a neurological condition; and also with those who have a learning disability, including help with finding the right place to live. We provide long or short term help from as little as a telephone call when family are away, to complex 24 hour care at home.

View our support services here.

We provide a service which puts people at its centre; those who use the service and those who work with us.┬áMary Luckett, who set up the company is keen to maintain a strong qualified nursing, management, human resources and finance staff presence in the management team – this is what makes us different and gives people confidence in using our services and in working with us. We are always just a telephone call away 24 hours a day, 365 days a year.

trainingOur staff team is selected carefully. The recruitment process is comprehensive, with full training including the new Care Certificate. We have a training unit fully equipped with different types of moving and handling equipment which is used in the community. And if anyone has specific needs, we train staff in your home.

All staff commence their career with us learning the basics. Trainers are all experienced and include our team of learning disability and general nurses; health and safety and first aid specialists. In addition to induction training, we provide specialist sessions around people’s specific needs such as autism, epilepsy, behaviours which concern, head and spinal injury, PEG feeding, respiratory ventilation etc. so you can rest assured that if you are needing something a bit different we are prepared.

For large care packages, we encourage people to join us in the selection process, which helps find the perfect team for you. Andrew – Mary’s son – is Human Resource Director, and ensures that we comply with all legislation and works with Bethany Pearson our Accountant in the management of personal budgets.

As well as training people who work with us, we also provide courses for other organisations and for people who employ their own staff through Personal Budgets. To join the NCCN team please visit our training page.

For more information on our performance and read more about our high level of care, please see our Care Quality Commission Inspection reports.