Meet the Management Team

We would like to introduce our care management team.  Together we have over 100 years experience in Nursing, Teaching, Business and Financial Management.  Our solid background gives confidence in our care provision. A care manager is always available to talk through any issue or just to give advice or reassurance.

Mary Luckett (Director) – Mary’s nursing experience was in cardiovascular surgery and respiratory medicine prior to becoming a health visitor. She started the company 23 years ago and although still involved strategically and with oversight of training, she is now taking a back seat, but we are sure she will never completely retire!

Andrew Luckett (Human Resource Director) – BA (Hons) Business Management, PG Dip, Human Resource Management, Chartered Member of the CIPD, Registered Individual (CQC). Andrew (who is Mary’s son) joined the company in 2002 to assist with one of our larger acquisitions. His main interest is in partnership and networking and is a director of the Independent Care Group, a provider support organisation.

Sue Walsh (Registered Manager, Head of Care) – Sue joined the company in 2002 through a take over of a competitor organisation. Sue has ‘worked her way through the ranks’ and, following success in her NVQ and other care specific training courses, NCCN was delighted to promote her to Registered Manager in July 2012.

Bethany Pearson ACCA AAT (Finance Manager) We were delighted to welcome Bethany to head the Finance Team at the beginning of 2015.  She has oversight of the finance function with particular interest in monitoring and auditing  Personal Budgets and Independent Supported Living programmes.  Bethany works closely with Local Authority colleagues to ensure transparency and compliance.

Lyn Hole (LD service manager) – Lyn joined NCCN in 2004 she is a  Registered Nurse Learning Disabilities (RNMH), NVQ Assessor and Internal Verifier, Trainer of the Management of Epilepsy and the Administration of Emergency Medication, Trainer – Studio 111 Non-aversive Behaviour Management, Teacher and Assessor in clinical practice (University of Southampton) Stages 1 – 4 MAKATON, Halliwick Swimming Therapist, Breakaway and Safe Handling Techniques Trainer. Lyn is a Mentor for student nurses at University of Hull who are on the Learning Disability Branch of their Nursing Degree course.

Immediately prior to Lyn joining NCCN she worked as a clinical consultant for a company providing residential and independent supported living placements. She specialises in working with people who have autism with additional challenges. She has gained previous experience whilst working as a community learning disabilities nurse and nurse manager.

During her time with NCCN, Lyn has developed the learning disability service and also works in an advisory role along with the physical disability team where there are behavioural issues caused by brain injury.

Tracey Fitzgerald (Nurse Consultant / Assessment and Review Team) BSc Nursing Studies – Tracey joined the care management team in 2016 bringing with her expertise gained in a variety of clinical nursing roles.  Latterly Tracey was Head of Care in a large neurological rehabilitation unit providing services for those with life limiting conditions traumatic brain injury.  Tracey was previously a Community Staff Nurse and she finds that her combination of experience equips her well to work in her cross company role advising staff, assessing need and developing a person centred service for those with complex needs.  Tracey works with Rachael and NHS colleagues to train teams who provide services for people with complex physical needs, co-ordinating hospital discharges to make sure staff fully understand needs and continue the rehabilitation process.

Bianca Aylwin (Deputy Manager) – Bianca worked with us some years ago and became manager of our Selby Branch before leaving to get additional management experience.  We were pleased to welcome her back to our care Management Team in September 2015.  Bianca has special responsibility for Quality, Complaints and Safeguarding.  Her background and qualification is in Social Care.

Mandy Gorman (Deputy Manager)  – Mandy joined us after spending many years working in a residential care setting, latterly as Deputy Manager. Mandy’s specialism is within the Assessment and Review Team.

Rachel Longley (Physical Disability Lead/Assessment and Review Team) RN – Rachel first worked with New Concept Care & Nursing many years ago as a care worker, leaving to enter nurse training following which she gained experience in respiratory, cardio thoracic and oncology nursing. Rachel left the NHS to lead the physical disability teams giving hands on support, supervision and management for complex services, including those where respiration is supported by invasive ventilation.

We work in close partnership with Case Managers, Occupational Therapists, Neuropsychologists, Physiotherapists and Psychiatrists.