Quality Assurance

Quality Care Service

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A quality service depends on quality management, training and staffing. NCCN is managed by qualified nurses with specialist experience and qualifications, teachers, accountants and Human Resource professionals.  This gives people confidence that we have the underpinning knowledge and experience to understand your needs, deliver the service you require and manage it to a high standard.

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.  Their highly skilled and experienced Inspectors make sure health and social care services provide people with safe, effective, caring, responsive care which is well led and continues to improve.  They do this by monitoring, inspecting and regulating our services to make sure we meet fundamental standards of quality and safety.  NCCN have had consistently high ratings in unannounced inspections for the Selby and Market Weighton branches.  More about the CQC and to read our most recent report please click here.

Local Authorities with whom we work monitor services in their areas every year and meet with us regularly to critically examine all aspects of our provision.  This is a requirement of the contracts we hold with them to provide domiciliary service.  Although they are looking specifically at the contracts they fund we use their methods and materials across the whole of our provision including those funded by other sources.

We realise that we do not always get everything right and we take any complaints or ‘niggles’ seriously, welcoming feedback – we see all feedback as positive as it gives us the opportunity to pass on your thanks to care staff and also to follow through any problems you may have experienced.  If you make a complaint, Bianca Aylwin, our Complaints Officer will discuss the issues with you, investigate and keep you informed of progress.  We will work towards a positive outcome for you and keep in touch to make sure any changes made are maintained.

We monitor every aspect of the care you receive through:

This information informs Senior Management Quality meetings where trends are identified and changes made throughout the company where necessary.

We are committed to the Dignity Challenge and put dignity at the heart of everything we do. http://www.dignityincare.org.uk

NCCN is signed up to the Social Care Commitment which is the adult social care sector’s promise to provide people who need care and support with high quality services http://www.thesocialcarecommitment.org.uk

Feedback about us can also be found at http://www.homecare.co.uk

Health and Safety, an aspect of domiciliary care of paramount importance is closely monitored by our trained and experienced assessment and review team and accredited by CHAS  http://www.chas.co.uk