Our Services


Learning Disability

Our Learning Disability team is led by Lyn Hole RNLD.  Lyn joined us at NCCN in 2004 bringing with her experience as a qualified Learning Disabilities Nurse, Community Nurse Manager and latterly Head of Care for a service specialising in Autism in the South of England.  Our service has grown in strength and reputation and now provides a full range of support including work with people who need two staff at all times to enable them to access the community.  Our service has succeeded where others have failed, this is due to thorough in- depth training, small consistent teams who understand people’s needs and good support.

As well as managing the LD service, Lyn also works in partnership with our physical disability team with people who have Acquired Brain Injury using her many years’ experience in behaviour management.

We work throughout the North East of England specialising in large packages of care funded by Health Authorities, insurance claims and through Personal Budgets.  For services which are further away from one of our branches, a team of support workers is established and is locally led by a qualified and experienced nurse.

When services commence, Lyn or Karl, her deputy will visit to discuss your needs in detail drawing up a support plan which is the basis of your provision, you will be in the driving seat in the development of this person centred plan.  For more complex services where behavioural management is needed our team of senior support workers will work with you extending the assessment period to make sure that we have complete knowledge of the best ways of working to make life as easy as possible.  Where people need support with an associated physical condition Tracey or Rachael, our qualified general nurses work with Lyn and her team, participating in assessment and training aspects.

Support workers are carefully selected for your service and you can be involved in the selection process. A ‘getting to know you’ period is essential so that the whole family feels settled and relaxed with the people who will be providing the.  These staff will work alongside the senior support workers mentioned above.  Your staff team has training specifically around your needs and only staff known to you will be used in your team.

If you have a personal budget using our service helps you to stay in control but takes away the hassle of payroll and other personnel tasks.  Bethany Pearson, our qualified in-house accountant oversees all financial issues and Andrew Luckett,  Chartered MCIPD ensures compliance with all personnel legislation.  We are used to working with people who choose to use their individual budgets in different ways and we will help to find new activities that you enjoy.

We can work with you wherever you live and give you whatever level of support you need from an hour now and again to full 24-hour care, even if you have behaviour which some people may have difficulty with. You may need support such as:

If you live in your own home, or would like advice and support to move into your own accommodation, we can work with you and your family to help you make this happen. We will then support in your own home so you are able to make friends, go to work, attend any groups you would like to and go on holiday either on your own or with your friends.

Someone from our team of managers is available 24 hours a day to give you or your support worker advice so that if you suddenly need extra help for any reason we can arrange that at very short notice.  This gives just a flavour of what we can offer, to move quickly to our ‘Contact Us’ page please click here, and to see some of testimonials from people who use our services here.